Refund and Returns Policy for bsclothingonline.com

At bsclothingonline.com, your satisfaction with your purchase is important to us. This Refund and Returns Policy explains when and how you can return an item you have bought from our website, and when you may be eligible for a refund. Please read this policy carefully before making a purchase. By placing an order on bsclothingonline.com, you agree to the terms set out below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The item must be unused, unwashed, and in the same condition that you received it.
All original tags, labels, and packaging must be attached to the item.
The item must not be a final sale or non-returnable product (see exclusions below).
You must initiate the return within the period specified on our website at the time of purchase.
Proof of purchase, such as your order number or receipt, is required for all returns.

We reserve the right to refuse any return that does not meet these conditions. If an item is returned to us in an unsuitable condition, we may send it back to you at your expense.

Non-Returnable Items

Certain items cannot be returned due to hygiene or other reasons. These include:

Undergarments, swimwear, and lingerie if the hygiene seal has been removed or broken.
Earrings, face masks, and other personal care items.
Gift cards and vouchers.
Items marked as “final sale,” “non-returnable,” or with a similar designation on the product page.
Items that have been customised or altered specifically for you.

If you are unsure whether an item is returnable, please contact our support team through the help desk on bsclothingonline.com before placing your order.

How to Initiate a Return

To start a return, please follow these steps:

Log into your account on bsclothingonline.com.
Go to your order history and select the order containing the item you wish to return.
Click on the “Return Item(s)” button and follow the on-screen instructions.
You will be asked to provide a reason for the return and to indicate whether you want a refund or an exchange.
Once your return request is approved, you will receive a confirmation notice with instructions on how to send the item back to us.

Please do not send any item back to us before receiving approval. Returns sent without prior approval may not be processed and will be sent back to you at your cost.

Return Shipping

You are responsible for the cost of shipping the returned item back to us, unless the return is due to our error (for example, if you received a defective or incorrect item). We recommend using a trackable shipping service for your return, as we cannot guarantee that we will receive your returned item otherwise. The original shipping charges are non-refundable.

If you received a defective, damaged, or incorrect item, please contact our support team through bsclothingonline.com/help within a reasonable period after receiving the order. We will provide you with a prepaid return label and instructions for that specific situation.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method. Please note the following:

The time it takes for the refund to appear in your account depends on your payment provider. We have no control over this process.
Only the price of the returned item will be refunded. Original shipping costs are non-refundable.
If you received free shipping on your order, the actual shipping cost we incurred may be deducted from your refund.
For returns due to our error (defective or incorrect items), we will also refund the return shipping cost you paid.

If your refund is approved but you do not see it in your account after a reasonable period, please check with your payment provider first. If the issue remains, contact our support team through bsclothingonline.com/help and provide your return tracking number and order details.

Exchanges

If you wish to exchange an item for a different size or color, the fastest way is to return the original item for a refund and then place a new order for the desired item. This ensures that you secure the new item quickly, as inventory can change. We do not hold items for exchanges.

We do not offer direct exchanges for defective or incorrect items. In those cases, please follow the return process for a refund, and then place a new order.

Late or Missing Refunds

If you have returned an item and have not received your refund after a reasonable period, please first check with your bank or payment provider, as there is often a processing delay. If you have done this and still have not received your refund, please contact our support team through bsclothingonline.com/help with your return tracking number and order number. We will investigate the matter for you.

Clearance and Sale Items

Items purchased on clearance or during a sale may have different return eligibility. Unless stated otherwise on the product page, sale items are returnable only if they are not marked “final sale.” Please check the product page carefully before purchasing. If you have any questions, contact us before placing your order.

Damaged or Defective Items

We take product quality seriously. If you receive an item that is damaged, defective, or not what you ordered, please contact our support team through bsclothingonline.com/help immediately. We will ask you to provide photos of the issue and your order number. Once verified, we will provide a prepaid return label and instructions. You will have the choice of a full refund or a replacement if available. This does not affect any other rights you may have.

Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page. The version in effect at the time you placed your order will apply to that order. We encourage you to review this policy periodically. Your continued use of bsclothingonline.com after any changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions about our Refund and Returns Policy, please visit our help desk at bsclothingonline.com/help. There you will find a contact form and frequently asked questions. Our support team is ready to assist you.